# Question & Answer

Question: l pulled the tab from the battery compartment and pressed the AT&T key, but it did not light up. | Answer: Remove the battery door {push the tab up - towards the top of the remote). Check to be sure the batteries are seated and properly installed according to the (+ or -) markings inside the battery compartment.
Question: The remote does not work or the backlighting is dim. | Answer: Check to be sure the batteries are installed with the correct polarity (see above). Use only Alkaline batteries. Batteries may be weak and need to be replaced.
Question: I tried to program using "Search for Device Codes", but it failed. | Answer: You must press the ENTER key to "save" the programmed code. Search may not work for all devices. Please refer to - Manually Program the Device Codes.
Question: What should I do when I replace a device after I programmed the mode key? | Answer: Simply override the code by reprogramming the mode key for the new device.
Question: l have programmed the codes for a device, but some function keys do not work. | Answer: Try using Search for Device Codes (Section 2A) and make sure that the functions work before saving. If you entered the 4-digit device code using Section 2B (Manually Program the Device Codes), it is possible that one device brand may have multiple codes, and you may have to enter several codes before finding the code that works best with your device.
Question: I have programmed the TV mode key. After pressing the TV key, the Channel keys still control the AT&T U-verse receiver and not the TV. | Answer: By default, the CHANNEL keys ( , ), Last , and number keys on the remote control operate the U-verse receiver.
Question: I programmed my TV and Home Theater system to come on with my U-verse Receiver, but the Home Theater system turns off when I turn the others on. | Answer: If any of the devices get out of sync so that some turn ON and others turn OFF, you will need to turn all Devices off. (For the device that is out of sync, use the actual device's power button). When all the devices are OFF, use the POWER key on the Remote Control to turn all devices back ON. It is important to point the Remote Control directly toward the devices for this to work properly.